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Workplace Etiquette & Professionalism

Course Description

Master the principles of professional behavior and modern workplace conduct through this comprehensive self-paced certification course. Designed for students, early professionals, and corporate teams, this program equips learners with the essential tools to navigate office dynamics, foster respectful communication, and build an authentic personal brand in hybrid and diverse work environments. The curriculum blends traditional business etiquette with modern expectations around digital presence, inclusion, ethical decision-making, and career growth.

  What You Will Learn

By the end of this course, you’ll be able to:

·        Demonstrate professional etiquette in diverse work settings, both in-person and remote.

·        Communicate effectively across verbal, non-verbal, and digital channels.

·        Manage workplace conflicts and deliver/receive feedback constructively.

·        Recognize unconscious bias and embrace inclusive, respectful behavior.

·        Apply ethical frameworks to handle dilemmas and maintain integrity.

·        Build a strong personal brand and navigate networking opportunities with confidence.

·        Adapt to hybrid work models with effective time and space management.

Course Curriculum

  • Introduction to Professionalism

    ·        What is Professional Etiquette?

    ·        Core Values: Integrity, Responsibility, Mutual Respect

    ·        Why Workplace Etiquette Matters Today

    ·        Evolution of Professional Norms in Hybrid/Remote Environments

  • Communication Etiquette

    ·        Verbal & Non-Verbal Communication (Body Language, Tone)

    ·        Email & Chat Etiquette (Slack, Teams, etc.)

    ·        Video Call Etiquette & Virtual Meeting Norms

    ·        Writing Professional Memos, Emails, and Announcements

  • Inclusion, Diversity & Respect

    ·        Understanding Inclusive Language and Behavior

    ·        Identifying and Minimizing Unconscious Bias

    ·        Respecting Cultural, Generational, and Gender Diversity

    ·        Handling Sensitive Topics with Professionalism

  • Workspace Conduct (Digital & Physical)

    ·        Office Behavior: Shared Spaces, Cleanliness, Punctuality

    ·        Remote Work Protocols: Video On/Off, Mute Etiquette, Scheduling

    ·        Managing Digital Presence and Online Reputation

    ·        Cybersecurity Basics for Professionals (Safe Emailing, File Sharing)

  • Conflict Resolution & Feedback

    ·        Navigating Difficult Conversations with Confidence

    ·        Receiving Feedback Without Defensiveness

    ·        Delivering Constructive Feedback (The SBI & STAR Methods)

    ·        De-escalation Techniques and When to Escalate to HR

  • Ethical Decision-Making in the Workplace

    ·        Understanding Workplace Ethics

    ·        Making Ethical Choices Under Pressure

    ·        How to Report Unethical Behavior Professionally

    ·        Case Studies: Real-Life Ethical Dilemmas

  • Networking, Boundaries & Relationship Building

    ·        Purposeful Networking (Offline & LinkedIn)

    ·        Introduction Etiquette, Following Up, and Staying Connected

    ·        Setting Healthy Workplace Boundaries

    ·        Collaborating Without Overstepping

  • Building Your Personal Brand

    ·        Crafting Your Professional Identity

    ·        Managing Your Digital Footprint (LinkedIn, Email Signatures, GitHub, etc.)

    ·        Personal Growth Plans & Career Mapping

    ·        Dressing for Success: Online and Offline Presence

  • Crisis Etiquette & Office Politics

    ·        Handling Workplace Crises Gracefully

    ·        Managing Gossip, Drama, and Office Politics Diplomatically

    ·        Mental Wellness in the Workplace

    ·        Professional Exit Etiquette (Resignations, Transfers)

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Title From Date To Date Cost
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This Course Fee:

₹1,799.00

₹2,800.00
Course includes:
  • img Level
      Beginner Intermediate Expert
  • img Duration 9h
  • img Passing Marks 75
  • img Exam Duration 1h
  • img Certifications Yes
  • img Language
      English German Arabic French Spanish
  • img Access 90 Days
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