Preloader

Course Details

img img img img img
img

IT Service Strategy

Course Description

The IT Service Strategy course is designed to equip professionals with the knowledge and tools to craft and manage IT strategies that drive real business value in today’s dynamic digital landscape. Grounded in modern IT service management principles, the course explores how strategic planning aligns IT services with organizational goals, supports innovation, and enhances customer satisfaction.

Participants will learn how to define service markets, assess service value, develop competitive positioning, and apply financial management practices. With a strong focus on digital transformation, agile integration, and value co-creation, this course prepares you to lead strategic IT initiatives that empower enterprise success.

Ideal for IT leaders, service managers, business analysts, and professionals involved in digital strategy, this course blends theory with practical insights, industry best practices, and real-world case studies.

What You’ll Learn:

  • Understand the strategic role of IT services in modern organizations.

  • Align IT initiatives with business objectives and customer expectations.

  • Identify and analyze market spaces for IT service opportunities.

  • Design and manage a comprehensive service portfolio.

  • Apply financial management principles, including budgeting, ROI, and TCO.

  • Forecast demand and optimize service capacity effectively.

  • Evaluate and mitigate risks in IT strategic planning.

  • Integrate agile and DevOps principles into service strategy execution.

  • Use KPIs and CSFs to measure the success of IT strategies.

  • Lead change and drive continuous improvement in service delivery.

 

Course Curriculum

  • Introduction to IT Service Strategy

    • Understanding IT Services in the Modern Enterprise

    • The Evolving Role of IT in Business Value Delivery

    • Aligning IT Strategy with Business Objectives

    • Introduction to the ITIL® Service Strategy Framework

    • Key Drivers of IT Strategic Planning

     

  • Strategic Role of IT in the Digital Era

    • IT as a Business Enabler

    • Digital Transformation and Innovation through IT Services

    • Emerging Technologies Shaping IT Strategy (Cloud, AI, IoT, RPA)

    • Business-IT Alignment and Stakeholder Expectations

     

  • Understanding the Service Lifecycle

    • Overview of IT Service Management (ITSM) Lifecycle

    • Interdependencies Between Strategy and Other Lifecycle Phases

    • Strategic Positioning in the Service Value Chain

     

  • Defining Market Spaces and Opportunities

    • Identifying and Assessing Market Demand

    • Customer Segmentation and Value Proposition Design

    • Competitive Analysis and Strategic Positioning

    • Building a Business Case for New Services

     

  • Service Portfolio Management

    • Purpose and Components of the Service Portfolio

    • Managing the Service Pipeline, Service Catalog, and Retired Services

    • Governance and Prioritization of Service Investments

  • Financial Management for IT Services

    • Budgeting, Accounting, and Charging Models

    • Cost Optimization and Value Realization

    • ROI and TCO Analysis for IT Services

    • Financial Governance and Transparency

     

  • Demand and Capacity Strategy

    • Understanding Patterns of Business Activity (PBA)

    • Aligning Capacity with Demand Forecasting

    • Demand Management Tactics for Scalable Services

     

  • Strategy Governance and Risk Management

    • IT Governance Frameworks (COBIT, ISO 38500)

    • Risk Assessment and Mitigation Planning

    • Compliance and Regulatory Considerations in IT Strategy

    • Measuring Strategic Success (KPIs and CSFs)

     

  • Service Strategy Execution

    • Transitioning from Strategy to Design and Operation

    • Agile and DevOps Integration into Strategic Planning

    • Managing Organizational Change and Culture Shift

    • Continuous Improvement through Strategic Reviews

     

  • Capstone Project and Real-World Case Studies

    • Strategic Planning Simulation: Create an IT Strategy for a Fictional Enterprise

    • Case Studies on Successful IT Strategies Across Industries

    • Peer Presentations and Instructor Feedback

img

Chronolearn

Developer

I am a web developer with a vast array of knowledge in many different front end and back end languages, responsive frameworks, databases, and best code practices

Reviews

0.0
0 Ratings
5
0
4
0
3
0
2
0
1
0
Title From Date To Date Cost
Upcoming Classes 2025-05-24 2025-05-26 ₹24999
Upcoming Classes 2025-06-21 2025-06-23 ₹24999
Upcoming Classes 2025-07-19 2025-07-21 ₹24999
This Course Fee:

₹44,999.00

₹60,000.00
Course includes:
  • img Level
      Beginner Intermediate
  • img Duration 24h
  • img Passing Marks 75
  • img Exam Duration 1h 30m
  • img Certifications Yes
  • img Language
      English German Arabic French Spanish
  • img Access 90 Days
Add To Cart